At Red Flag Alert, we are committed to providing an exceptional service to every client. If we have fallen short, we want to hear from you. Your feedback helps us improve and ensures we continue to deliver the standard you expect and deserve.
How to Make a Complaint
If you are unhappy with any part of your experience with Red Flag Alert, you can raise a formal complaint using one of the following methods:
Complete the form here.
Email us directly at complaints@redflagalert.com
Please include the following information to help us investigate efficiently:
- Your full name and company name
- A clear description of the issue
- Relevant dates, ticket numbers, or contact names
- The outcome you are seeking (if applicable)
What Happens Next?
Once we receive your complaint, it will be treated as per our process:
- Acknowledgement – We will confirm receipt within 1 business day
- Investigation – Your complaint will be reviewed by a senior team member
- Response – We aim to respond with a full resolution within 5 business days
- Escalation – If you are not satisfied with the outcome, you may request a further review
Our Promise
All complaints are tracked and reviewed as part of our continuous improvement programme. We use complaint data to identify service gaps, coach our team, and deliver better outcomes for our clients.
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