Troubleshooting Common Queries (9)

Here you will find the answers to common queries regarding IDV & AML checks, such as what to do when the link doesn't work, and why a check might fail.

Troubleshooting issues with the ID check link

Modified on Wed, 22 Apr at 11:49 AM
Why did my ID check not pass?

Modified on Wed, 22 Apr at 11:49 AM
How do I ensure my ID document photo is accepted?

Modified on Wed, 22 Apr at 11:49 AM
Why do I need to allow camera permissions for the ID check?

Modified on Wed, 22 Apr at 11:49 AM
What should I do when taking the selfie video?

Modified on Wed, 22 Apr at 11:49 AM
Can I use a saved image of my ID for the check?

Modified on Wed, 22 Apr at 11:49 AM
What types of ID documents are accepted?

Modified on Wed, 22 Apr at 11:49 AM
How long does the ID verification process take?

Modified on Wed, 22 Apr at 11:49 AM
Tampering Checks: Explained

Modified on Tue, 28 Apr at 12:26 PM